Customer Service

Check in this page to find all information about shipping, delivery time and refund.
For further information please send an email to info@elvezio.com

 

Delivery Informations

 

We deliver to Europe by our courier GLS Executive and to other countries by the Italian post service. For more information about delivery locations please contact Elvezio Classic Car Interiors at info@elvezio.com. We will deliver directly to the address specified in your order.
We can deliver an order to an alternative address from your registered membership address. Such an alternative delivery address can be provided to us when ordering by phone, or email or on info@elvezio.com
Once delivered, the products ordered will become your property (provided they have been paid for in full) and your responsibility. Risk of loss and damage of products passes to you on delivery.
By purchasing from Elvezio Classic Car Interiors you agree that Elvezio Classic Car Interiors does not have any responsibility for shipments and products that are lost, stolen, broken or burned. Elvezio Classic Car Interiors is not responsible for any costs related to returned shipments.

 

 

Privacy Policy

 

This website is operated by Elvezio Classic Car Interiors. We take your privacy very seriously therefore we urge to read this policy very carefully because it contains important information about on:

  • who we are;
  • how and why we collect, store, use and share personal information;
  • your rights in relation to your personal information; and
  • how to contact us and supervisory authorities in the event that you have a complaint.
Who we are

Elvezio Classic Car Interiors ('we' or 'us') collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data protection Regulations which apply across the European Union (including Italy) and we are responsible as 'controller' of that personal information for the purposes of those laws.

The personal information we collect and use

a) Personal information you provide to us

We collect the following personal information that you provide to us:

Name;
Surname;
Date of birth;
Email address;
Telephone number.

Some examples of when we collect this information include:

Registering for an account;
Registering for an event;
Making purchases;
Signing up to our newsletter.

b) Personal information you provide about third parties

If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:

shall consent on their behalf to the processing of their personal data;
shall receive any data protection notices on their behalf; and
shall consent on their behalf to the transfer of their personal data abroad.

c) Cookies and similar technologies

A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects ('flash cookies') and single-pixel gifs. Such technologies can be used to track users' actions and activities, and to store information about them. We use these cookies and/or similar technologies on this website.

This information helps us to build a profile of our users. Some of this information may be aggregated or statistical, which means that we will not be able to identify you individually.

In addition it should be noted that in some cases our cookies or similar technologies may be owned and controlled by third parties who will also collect personal information about you.

On the first occasion that you use our site we will ask whether you consent to our use of cookies. If you do not, cookies will not be used. Thereafter you can opt-out of using cookies at any time or you can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

For further information on our use of cookies, please see our Cookie Settings.

For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.

How we use your personal information

We collect information about our users for the following purposes:

Identify you and manage any accounts you hold with us;
Process your order;
Conduct research, statistical analysis and behavioural analysis.

Who your information may be shader with

We may share your information with:

Law enforcement agencies in connection with any investigation to help prevent unlawful activity

We will not share you personal information with any other 3rd parties.

Marketing

We would like to send you information about products, services, offers, competitions and our business which may be of interest to you. Such information could be sent by post, email, telephone, text message or automated call.

We will ask whether you would like us to send you marketing messages on the first occasion that you provide any relevant contact information (i.e. on purchase, signing up to a newsletter, entering a competition etc). If you do opt in to receive such marketing from us you can opt out at any time (see 'What rights do you have?' below for further information). If you have any queries about how to opt out, or if you are receiving messages you do not want you can contact us using the details provided below.

Wether personal information has to be provided by you, and if so why

The provision of the following information is required from you:

Name;
Address.

This is to enable us to do the following:

Name and Adress - for delivery purposes.

We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

How long your personal information will be kept

We will hold your personal information until the customer will ask to be canceled.

Reasons we can collect and use your personal information

We rely on the following as the lawful basis on which we collect and use your personal information:

consent

Keeping your information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We will also use technological and organisation measures to keep your information secure. These measures may include the following examples:

User account access is controlled by a unique username and password;
All data is stored on secure servers;
Payment details are encrypted using SSL.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.

Transfers of your information out of the EEA

We will not transfer your personal information outside of the EEA at any time.

Children and the validity of consent

Where we obtain consent from any user we will take reasonable steps to ascertain whether the user is over 13 years of age and whether the child is sufficiently informed to give valid consent. If the user is not, parental consent will be required to provide consent for the processing of any personal information.

What rights do you have?

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

  • fair processing of information and transparency over how we use your use personal information
  • access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
  • require us to correct any mistakes in your information which we hold
  • require the erasure of personal information concerning you in certain situations
  • receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
  • object at any time to processing of personal information concerning you for direct marketing
  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
  • object in certain other situations to our continued processing of your personal information
  • otherwise restrict our processing of your personal information in certain circumstances

For further information on each of those rights, including the circumstances in which they apply, see the EU General Data Protection Regulation (GDPR).

If you would like to exercise any of these rights please:

  • email, call or write to us
  • let us have enough information to identify you
  • let us have proof of your identity (a copy of your driving license, passport or a recent credit card/utility bill)
  • let us know the information to which your request relates

From time to time we may also have other methods to unsubscribe (opt-out) from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred.

Changes to the Privacy Policy

This privacy policy was published on 01/09/2019 and last updated on 01/09/2019.

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.

Contacting Us

If you have any questions about this policy or the information we hold about you, please contact us by:

e-mail: info@elvezio.com

post:

28-30 Umberto Zanotti Bianco
Cosenza, Italy 87100

or

telephone: (+39) 0984 36074 / (+39) 340 5274950

Calls will be answered at the following times:

Monday-Friday: 09:00-13:00/15:00-19:00

 

 

Terms & Conditions

 

You can place orders with Elvezio online, by email, by phone and by fax.
Throughout these Terms and Conditions, the terms "Elvezio, we, our, us" refers to Elvezio Classic Car Interiors.
Access to the online services will require user registration. The information that you provide must be accurate and complete. All Password Details are accepted and may be withdrawn at our sole discretion and are exclusive to you and non-transferable. You are responsible for maintaining the confidentiality of your Password Details to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or using your Password Details. You should take all necessary steps to ensure that your Password Details are kept confidential and secure and you should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
By using the Services you are indicating your acceptance to be bound by these Terms and Conditions. They form a legal agreement between you and us and can only be amended with our consent. Any purchases you make are subject to these Terms and Conditions. We reserve the right to change these Terms and Conditions from time to time without prior notice, provided that any such change will not affect any purchases you have made before the change is implemented. Your continued use of the Services shall signify your acceptance to be bound by the latest Terms and Conditions.

How to place an order

Online - Ordering online is fast and easy. Go on www.elvezio.com, select your car on the main menu and choose between Upholsteries, Seals, Cover car, Accessories, etc. Select the products you want to order, the quantity and once you are done click on the cart to visualize all products you ordered.

Email - Write your technical questions to info@elvezio.com

Phone - We can be reached by phone Monday through Friday from 8:00 am to 1:00 pm and from 3:00 pm to 7:00 pm at (+39) 0984 36074 - (+39) 340 5274950.

Fax - Send us a Fax with your name, phone number, email address and you enquiry at (+39) 0984 36074. If your order includes products which are not available from stock, we will contact you to ask how you wish to proceed.

Prices

All prices are in Euros, VAT and delivery charges are excluded.
Delivery charges to your country are given to you by email in couple of days from your order together with the total amount due including taxes, in the case shipping cost have not been calculated directly on our online shop.

Payments

You agree that you will pay for all products you purchase, and that you will pay Elvezio Classic Car Interiors with wire transfer for any products purchased and for any additional amounts (including any taxes and late fees, as applicable). YOU ARE RESPONSIBLE FOR THE TIMELY PAYMENT OF ALL FEES.

Product Information

We have taken reasonable steps to display as accurately as possible the colours and other detailing of our products. However, the actual colours and detailing you see onscreen will depend on the equipment you use to view the products. We cannot guarantee that your computer monitor display of any colour or other detailing will exactly reflect the colour or detailing of the product upon delivery.
If you are in any doubt as to the size of any product you require, we recommend that you contact us at info@elvezio.com prior to placing an order.

Technical support

For technical support contact us

Email - Write your technical questions to info@elvezio.com

Phone - We can be reached by phone Monday through Friday from 9:00 am to 1:00 pm and from 3:00 pm to 7:00 pm at (+39) 0984 36074 - (+39) 340 5274950.

Fax - Send us a Fax with your name, phone number, email address and you enquiry at (+39) 0984 36074.

Returns and cancellation

Every product sold by Elvezio Classic Car Interiors is backed by our 30-Days Money-Back Guarantee. We want you to be satisfied with your purchase. However, if you change your mind about a product, simply return it within 30 days of receipt, in accordance with the return instructions and label enclosed with your order. We also recommend that you obtain proof of posting. You are responsible for the cost of any returns.
Under our 30-Days Money-Back Guarantee, we will issue a full refund of the order provided that the product is returned in clean condition and in its original packaging. Your refund will consist of the price paid for the products. The delivery charges will not refund. We will normally refund you using a bank wire.
You also have a statutory right to cancel your purchase. If you wish to cancel you must tell us in writing, including by fax (fax number +39 0984 36074) or email (please see our webform at www.elvezio.com for email cancellations) within 2 working days from the day after the date on which the product has been ordered. You should keep evidence of having given your cancellation notice, such as a certificate of posting or fax confirmation report. You must take reasonable care of the product and you should return the product to us (at your own risk and cost) within 7 working days of notifying us of your cancellation. The product must be returned unused (except to the extent use was reasonably necessary to examine the product). Please return the product with its original packaging. The following products are excluded from this legal right to cancel: (i) products made to your own specification and (ii) any other products that by reason of their nature cannot be returned. We will refund the purchase price of the product together. We will not refund the delivery charge you paid to receive the product.

Faulty or damaged products

We will refund the purchase price for any product which is delivered in a damaged or faulty condition (other than due to normal wear and tear, failure to follow instructions or misuse).
Alternatively, and at your option, Elvezio Classic Car Interiors will replace the product with the same name (subject to stock availability). Please include your membership details and order number (if possible) with the returned product and indicate whether you require a refund or replacement (subject to stock availability). If the product is to be returned by post, please remember to obtain proof of posting. Please allow 30 days for your refund to be processed or a replacement product to be despatched.
We reserve the right to refuse to issue a refund/replacement product in the event that the product is found to have suffered damage after delivery or has been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear. We do ask that damaged or faulty products are returned promptly.

Website

Unless otherwise specified, the Elvezio Classic Car Interiors website is for your personal and noncommercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, pictures, videos, products or services obtained from the Elvezio Classic Car Interiors website.